Auckland Small Business Help

Debtors Ledger Control and Debt Collection

Does your small business have trouble with Debtors Control ?

Is your Cashflow suffering because you cannot get paid by your customers ?

Is your Office Administration more about chasing Debtors than it is about running an efficient business ?

Does your Debtors Clerk (often yourself or your partner, as the small business owner) dread the monthly (sometimes weekly)grind of ringing Debtors and trying to get them to pay their account ?

There is a better way:

Outsource your Debtors Ledger

By outsourcing your Debtors control to a Professional Debtors Service, you not only take away a huge source of time wasting and frustration in your business, but you will save money, have better cashflow and can concentrate on running a more efficient business.

Debtors Control is not always about Debt Collections.

Efficient Debtors control is about a relationship with the Debtor to find the cause of the debt being outstanding.

Hardline Debt collection, while sometimes necessary, in general alienates the Debtor from the Creditor, making it unlikely that they do future business, so now the Creditor (you) not only has a bad debt, but also has less future business.

By working with the Debtor to identify causes and possible remedies, a Professional Debtors Ledger service can maintain ongoing business between the two businesses.

When the Debtors Ledger service is also part of a Business Consultancy and Assistance company such as the Inca Group then a win-win situation can be developed, whereby the Creditor gets improved Cashflow from better Debtor control, and the Debtor gets the same, through understanding the financial implications to their supplier, assistance with running their business and with their own Debtors Ledger. The Ripple effect is obvious.

This Win Win situation is good for immediate Cashflow and long term sustainable business.

Business Relationships

Whether you have realised it yet or not, Small Business is about relationships, not about the products.
Understanding the requirements of each other and working together so that you both get what you want is what makes a good and sustainable  business relationship.

As businesses get bigger, those personal relationships are given less weight and it can become a situation of Big business trampling on Small business.
However this model is not sustainable, and the big businesses soon find they cannot get any small business suppliers, which can become a significant issue in New Zealand, bearing in mind that the large majority of businesses are small (less than 50 employees).

So if your Debtor Ledger is causing your business major problems then pass it over to a service that is made to do specifically that, so you can get on with running your own business well.

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Auckland Small Business Help

Auckland Financial Communications Service

A service such as this from business assistance companies such as Inca Group manages your debtor ledger communication to facilitate prompt payment from your customers.

Refinements of financial reporting and debtor control combine to manage the debtors ledger in full.

Benefits:

• Improved cash flow
• Improved reporting
• Strategic support in managing debtors
• Improved communications with your clients
• Improved insight into your customers experience from your Business
• Outcomes from our communications with your clients will improve the delivery of services

Depending on your staff capabilities, some services need to be outsourced while others can be handled in-house, thus the cost will vary according to your requirements.

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Financial Communications

(Full Debtor Ledger Management)

General Section

• We have performed this outsourced service for 10 years to many various types of businesses.

• We have clients that have engaged this service for many years (oldest client is 10 years continuous engagement).

• We have a specifically developed data management system to handle client’s requirements and debt reporting.

• We have developed the procedures to ensure our clients don’t lose customers through our actions and we work with your customers to maximize cash flow.

• Part of the process is working with our client’s cash flow strategies and objectives to set critical credit paths and the processes required to attain these strategies and objectives.

• Our process ensures that we work very closely with our clients to ensure options of ledger management are fully controllable by our client, such as Holds or No contact etc.

• We will provide reports daily, whenever one of your customers is contacted or further information is gathered.

• We are dedicated to communication with our clients either by phone, fax, e-mail, or Skype messaging.

• We take great care on protecting your information so there is no cross pollination of information. (it has not happened to-date as we have heavily protect fire walls on our computer system and privacy protocols)

• We set the fees with an initial interview and in most cases we do not review rates for atleast 12 months.

• The fees cover all toll calls, mobile calls, and provide onsite calls to your customers after the strategy is discussed and approved by you at no extra expense if they are wayward paying clients.

• We will work with you as a client to ensure risks are managed through critical credit management protocols.

• The fees are paid weekly at the agreed rates.

• Our mission is to maximize cash flow through efficient communication for our clients.

• We are not Debt Collectors under the traditional sense as we don’t have fees and procedures as perceived others work with, we are specialized communicators that can undertake a range of duties but we are primarily focused on retaining your customers and getting arrears funds to meet or exceed cash flow requirements.

Why is our service so effective?

• Quality procedures to encourage wayward paying debtors to review their payment strategies ensuring more reliable cash flow to our client whilst maintaining the customer.

• We show no emotions nor do we become abrasive or demanding with our communications.

• We have options that can be offered to a wayward paying debtor such as:

I. MyCEO Services
II. Administration Services
III. Financial Communications
IV. Management Support
V. Finance

ie. we can help both you and your debtor to do Better Business.

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Auckland Small Business Help